Bump in the Road

So we hit a bump in the road with the paperwork for court. It seems we live in a state that goes from engaging in illegality to engaging in incompentency. What we needed was relatively simple: a letter on state police letterhead stating this person has no known criminal record. It had to be signed and notarized. Failing this, the form you send in for the criminal check could have been hand signed and notarized instead. Well, this was our third attempt, and again, it was wrong.

The second attempt at this was the one that may well be criminal. The state police official did indeed sign and date the form. Unfortunately, the signature was notarized several days later on my husband's form, and nearly a week later on mine. Problem: the signature is supposed to be notarized as it's done. Bigger problem: there were two obviously different signatures with the same notary seal, meaning one was a forgery. When we called the office back in July (when this originally happened) we were told it was a take it or leave it. This is what they did. We couldn't come out there and get it done while we waited. We couldn't bring our own notary. They couldn't write a letter.

Well, we tried again, using a template of a letter someone had used with success. Husband's came back today. Not only was there no letter (we wrote out a copy of what we needed), but there was no notary, or even no live signature. Just a stamped signature. We even sent a very clear, explicit letter explaining what had to be done. But nothing close to what we requested was performed.

I contacted both our state senator and state representative about this. The senator was emailed back in October. No reply. The representative was emailed shortly after his reelection. No reply.
This has to be completed shortly, because we can't go to court in country without it.

We never expected to have problems on the US side of the paperwork, but then again, we do live in a state where the governor wants to sell our state turnpike to the highest bidder.